60562 Requisition #

  • Advance your corporate career in the Work Cover and Personal Injury Management insurance industry
  • Discover a multitude of opportunities for your career development and progression
  • Join a dynamic global organisation, with over 27,000 people worldwide in over 140 countries

Gallagher Bassett (GB) is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

At GB, we have a proven track record of building strong partnerships, helping our clients to improve return to work performance and helping injured workers to return to work and to life.


The position

The team at GB is currently seeking multiple Senior Case Managers to join our office located in the heart of Melbourne’s CBD. These are permanent and full time positions working in our Workers Compensation team.

As a Senior Case Manager, your responsibilities will include but won't be limited to:

  • Providing a professional and customer focused Workers Compensation claims service through effective claims management
  • Determining claims with increasing levels of risk within your portfolio, and strategizing for both current and potential liabilities on these claims
  • Delivering high quality customer service towards all parties, and demonstrating a commitment to learning and development
  • Working in conjunction with both external parties such as medical professionals, treating health providers and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work and life for injured workers
  • Participating in Case Conferences and implementing strategies for effective cost management on claims

What is GB looking for?

  • Case Management experience (within the Worker's Compensation industry is preferred)
  • Recent work experience within a customer service based role
  • Recent and demonstrated work experience within the insurance or allied health industries (or similar)
  • Administration experience/knowledge of general business and administrative practices
  • Exceptional time management and organisational skills and the ability to prioritise your tasks
  • Excellent communication and interpersonal skills, and a team-player attitude
  • An aptitude for working within a dynamic, fast paced and challenging environment

What can GB offer you?

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive bonus
  • Opportunities for ongoing education and development
  • Service recognition awards to recognise your input to the organisation     
  • Employee assistance program for yourself and your immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for an organisation that gives back to the community through our Gentle Bear program

To apply

Do you think you can make an impact to our business? We want to hear from you today, click on Apply for this Job.


GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.


You will need to have the right to be employed and live in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this position.

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