Disputes Resolution / Permanent Impairment Officer

61429 Requisition #


Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple:  We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations to ensure we get Injured Workers back to work and their life.
We are proud to be named on the Ethisphere Institute’s 2019 World’s Most Ethical Companies list for the eighth consecutive year.

The Position

Based in our Darwin Office, the role of the Disputes Resolution / Permanent Impairment Officer is to conduct resolution procedures in a manner which will maximise worker and employer satisfaction and minimise costs related to disputes.  This role is additionally responsible for providing specialist claims investigations, determining lump sum entitlements and accurate whole person impairment entitlements in line with legislation. 


Other areas of responsibility include:

  • Provide high quality customer service to internal customers, injured workers, employers and legal representatives to ensure best practice claims outcomes are achieved;
  • Ensure dispute outcomes are effectively communicated and actioned within specified timeframes
  • Undertake tasks associated with the preparation of claims conferences
  • Represent Gallagher Bassett in a professional, informed manner in accordance with model litigant behavioral guidelines
  • Provide mentoring, coaching and specialist technical assistance and training to internal stakeholders
  • Review and make recommendations regarding lump sum and serious injury entitlements of injured workers in line with legislation
  • Liaise with investigators and provide all relevant information so as to determine entitlements regarding death and dependency claims
  • Investigate and determine liability on noise induced hearing loss claims in line with relevant Acts



The Candidate

To be successful in this role you will need Claims Management experience in Workers Compensation as well as knowledge of relevant Acts and Legislative requirements. We are looking for someone who has knowledge (or interest in gaining knowledge) of the impairment assessment guidelines and case law.


Dispute management experience would be desirable and well as developed technical experience regarding claims strategies and determinations. A strong understanding of medical terminology would be advantageous.


Candidates will also be assessed in alignment with Gallagher Bassett’s organisational values. We pride ourselves on a culture that embodies accountability, leadership, trust, and excellence in service delivery.

What we can offer you:
  • Flexible work options
  • Staff referral incentive
  • An extensive Staff Benefits Program that incorporates a wide range of discounts
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • The opportunity to work for a company that gives back to the community through our Workplace Giving and Gentle Bear Program

To apply:
If you think you can make a positive difference to our business we want to hear from you today! Click on Apply for this Job.
Only people with the right to work in this country will be considered for this position.
Agency candidates will not be considered for this role.


Previous Job Searches

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Darwin, Northern Territory, Australia

📁 Claims

Requisition #: 62452

Darwin, Northern Territory, Australia

📁 Claims

Requisition #: 62335