Claims Consultant - General Liability

62366 Requisition #
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 27,000 great people worldwide in over 140 countries.

Through a team geographically dispersed throughout Australia, GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne and Adelaide and in New Zealand from Auckland, Napier, Wellington, Christchurch, and Dunedin.

We are proud to be one of 135 companies from 23 countries and representing 57 industry categories, named on the Ethisphere Institute’s 2018 World’s Most Ethical Companies list for the seventh consecutive year.

The position

Due to continued growth we are currently seeking a Claims Consultant - General Liability to join our team in our brand-new corporate office located in the heart of the Sydney CBD

As Claims Consultant with exposure to General Insurance who is looking to solidify their career within our Global Brand your responsibilities include but are not limited to:

  • Manage a portfolio of liability claims end to end, from a General Liability perspective
  • Interpret public liability and professional indemnity policy wordings and apply accurately
  • Provide advice to insurer clients on indemnity, liability, quantum, reserving and settlement
  • Liaise with various third party providers including solicitors, loss adjusters, brokers and barristers
  • Settling claims within client service instructions, company guidelines and delegated authority
  • Attending client meetings where applicable
  • Achieve monthly KPI’s as designated by management
  • Comply with legislation such as Insurance Code of Practice and other relevant legislation / regulations and policy requirements
  • Resolve complaints in accordance with company guidelines
  • Identify potential fraud/recovery indicators for claims where applicable

What we are looking for:

  • At least 3 years of Claims experience in public liability and/or professional indemnity Industry specific ANZIIF qualifications (desirable)
  • Strong exposure to Claims involving the Local Health District
  • Flexibility and receptivity to change
  • Focused on customer / client
  • Negotiation skills
  • Excellent customer service skills;
  • Excellent communication and interpersonal skills
  • PC literate – Database and Microsoft Office
  • Time management and organisational skills
  • Team players

 What’s on Offer:

  • Attractive remuneration packaging
  • Truly Flexible work hours and WFH options
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members  

To apply


We pride ourselves on delivering high standards of service to our clients. If you are Customer Centric and feel you can make an impact then we would like to hear from you today, click on Apply for this Job.  

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this role.

Previous Job Searches

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Sydney, New South Wales, Australia

📁 Claims

Requisition #: 62367

Sydney, New South Wales, Australia

📁 Claims

Requisition #: 62429

Sydney, New South Wales, Australia

📁 Claims

Requisition #: 60829