{"jobs":[{"data":{"slug":"55731","language":"en-us","languages":["en-us"],"req_id":"55731","title":"Senior Analyst - HR Business Partner","description":"Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Ensures a comprehensive Human Resource service is provided for single or multiple locations within their designated area. This position is a central contact for senior leaders regarding HR operational issues, employee relations, organizational change, and performance management. Assess effectiveness of HR practices and policies. Seeks opportunities to improve programs and provide recommendations to increase employee productivity and commitment. Reviews and identifies employee relations trends and reports. Advises management and HR partners on trend analysis including options for action planning. Key responsibilities include: Planning, communicating and administering policies relating to all phases of human resources activity for a region, Implementing recruitment best practice, Implementing a talent management strategy for the region (talent pipelines, development plans, succession plans, workforce planning, etc.), Supporting compliance with applicable labor laws and making appropriate policy and procedural recommendations, Providing HR guidance when appropriate, Managing and resolving complex employee relations issues, Conducting effective, thorough and objective investigations, Maintaining in-depth knowledge of legal requirements related to day-to-day engagement of employees, reducing legal risks and ensuring regulatory compliance. Develops solutions based on subject expertise and occasionally represents the department or function at a broader level. May provide guidance to lower level staff, but has no formal supervisory responsibility. About you Qualifications: Bachelor's degree and 5 years related experience required. Excellent Microsoft Outlook, Excel, Word and PowerPoint skills. Preferred: Master's degree preferred. Strong business and financial acumen. PHR/SPHR certification desirable. Behaviors: Above average verbal and written communication skills necessary. Good interpersonal skills required. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. 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Excellent Microsoft Outlook, Excel, Word and PowerPoint skills. Preferred: Master's degree preferred. Strong business and financial acumen. PHR/SPHR certification desirable. Behaviors: Above average verbal and written communication skills necessary. Good interpersonal skills required.","hiring_organization":"Gallagher","hiring_organization_logo":"https://ajg.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=132262&hashed=520455832","responsibilities":"Responsibilities: Ensures a comprehensive Human Resource service is provided for single or multiple locations within their designated area. This position is a central contact for senior leaders regarding HR operational issues, employee relations, organizational change, and performance management. Assess effectiveness of HR practices and policies. Seeks opportunities to improve programs and provide recommendations to increase employee productivity and commitment. Reviews and identifies employee relations trends and reports. Advises management and HR partners on trend analysis including options for action planning. Key responsibilities include: Planning, communicating and administering policies relating to all phases of human resources activity for a region, Implementing recruitment best practice, Implementing a talent management strategy for the region (talent pipelines, development plans, succession plans, workforce planning, etc.), Supporting compliance with applicable labor laws and making appropriate policy and procedural recommendations, Providing HR guidance when appropriate, Managing and resolving complex employee relations issues, Conducting effective, thorough and objective investigations, Maintaining in-depth knowledge of legal requirements related to day-to-day engagement of employees, reducing legal risks and ensuring regulatory compliance. 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We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview The Benefit Calculation Officer is responsible for providing professional customer service, through the accurate and timely processing of wage calculations, reviews and back-pays for Employers and Injured Workers. How you'll make an impact Liaise with internal and external stakeholders to gather information to provide accurate calculations of weekly payments; Calculate and update average weekly earnings and back pays in an accurate and timely manner to meet business unit KPIs; Monitor, process and action emails received in the shared email inboxes; Update and document reporting spread sheets and systems daily to ensure delays are minimised; Conduct wage calculations, and / or reviews when provided with average weekly earnings (AWEs) or federal minimum wage (FMWs); Audit peer calculations to identify errors and rectify potential mistakes; Monitor and complete economic adjustment reviews as per legislative requirements for claims over 12 months of age; Collate information and calculate arrears of weekly payments or back pays; Work with Dispute Resolution Officers in Conciliation preparation to ensure sustainability of initial decisions. About you Previous administration experience; Previous data entry experience with a high level of accuracy; Proficient with the use of Microsoft suite. Experience in claims management Payroll and or accounts payable / receivable experience. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.","location_name":"115 Grenfell StreetLevels 9 & 12","street_address":"115 Grenfell Street\nLevels 2 & 3","city":"Adelaide","state":"South Australia","country":"Australia","country_code":"AU","postal_code":"5000","location_type":"LAT_LNG","latitude":-34.9244999,"longitude":138.6040916,"categories":[{"name":"Claims"}],"tags3":["Partially Scheduled in the Office"],"tags5":["GB - Global"],"tags6":["972552 Overhead - Management SA"],"tags7":["Monica Huynh"],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"Previous administration experience; Previous data entry experience with a high level of accuracy; Proficient with the use of Microsoft suite. 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We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview The Client Service Executive is accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts within a Branch. This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. How you'll make an impact Supporting the business priorities of Branch Managers, Production team members, and the client service function. Growing revenue by successfully counseling clients on additional lines of insurance or limit increases that should be considered based on the details of each client's unique exposure to risk. Delivering high quality client service consistent with AJG operational standards and practices. Achieving operational productivity and performance metrics consistently. Growing and profitably managing an assigned group of client accounts successfully. Building relationships with existing clients by providing exceptional ongoing customer care. Seeking referrals from current client base to solicit new business prospects. Securing existing business and actively driving the sale of additional services and lines of coverage. About You Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience. Must hold appropriate licensing as required Able to travel up to 25% of the time. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality. Previous experience in managing client relationships is essential. Must possess strong written and verbal communication skills. Must be able to build collaborative and mutually meaningful relationships with internal and external clients Able to facilitate and/or lead group meetings with internal and external clients. Able to effectively manage/balance multiple and sometimes competing priorities. 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Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)","location_name":"5847 San Felipe","street_address":"5847 San Felipe","city":"Houston","state":"Texas","country":"United States","country_code":"US","postal_code":"77057","location_type":"LAT_LNG","latitude":29.7490677,"longitude":-95.48204109999999,"categories":[{"name":"Client Service/Account Management"}],"tags3":["Partially Scheduled in the Office"],"tags5":["GBS - Global"],"tags6":["601405 Houston"],"tags7":["Susan Murtha"],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience. Must hold appropriate licensing as required Able to travel up to 25% of the time. Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality. Previous experience in managing client relationships is essential. Must possess strong written and verbal communication skills. Must be able to build collaborative and mutually meaningful relationships with internal and external clients Able to facilitate and/or lead group meetings with internal and external clients. Able to effectively manage/balance multiple and sometimes competing priorities. Comfortable analyzing and using data to make decisions, working in a self-directed manner Act as a role model for high performance and Gallagher's shared values Insurance knowledge. Employee Benefits experience preferred, as well as solid financial acumen","hiring_organization":"Gallagher","hiring_organization_logo":"https://ajg.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=132262&hashed=520455832","responsibilities":"Supporting the business priorities of Branch Managers, Production team members, and the client service function. Growing revenue by successfully counseling clients on additional lines of insurance or limit increases that should be considered based on the details of each client's unique exposure to risk. Delivering high quality client service consistent with AJG operational standards and practices. Achieving operational productivity and performance metrics consistently. Growing and profitably managing an assigned group of client accounts successfully. Building relationships with existing clients by providing exceptional ongoing customer care. Seeking referrals from current client base to solicit new business prospects. 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It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Role specifics: Claims Background: Auto and General Liability Jurisdictional Experience: Any Active Adjusters' licenses: NY Location: This role is eligible for fully remote work How you'll make an impact Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims. Interact extensively with various parties involved in the claim process to ensure effective communication and resolution. Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements. Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file. About You As a key member of our Claims Adjuster team, you will: Investigate, evaluate, and resolve complex Auto and General Liability claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution. Work in partnership with our clients to deliver innovative solutions and enhance the claims management process Think critically, solve problems, plan, and prioritize activities to optimally serve clients Required Qualifications: High School Diploma. Minimum of 5 years related claims experience. Appropriate licensing and/or certification in all states in which claims are being handled. Knowledge of accepted industry standards and practices. Computer experience with related claims and business software. Desired Qualifications: Bachelor's Degree Large Loss/Major Case Litigation Trainer/Mentee #LI-DF1 #LI-REMOTE #Liability Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. 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It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply. Aperçu Senior BI Claims Adjuster Poised for aggressive growth, there has never been a better time to be part of the Gallagher Bassett Canada team. We have a full-time job opening as a claims adjuster. Responsible for the investigation, evaluation, disposition and settlement of claims. In this position, you will be handling any of the following types of losses ~ General liability claims, Product liability claims, TP Auto BI (Tort) Auto, TP auto claims Comment vous aurez un impact Knowledge of accepted industry standards and practices. Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims. Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation. Negotiate with solicitors and directly with parties to resolve claims within authority granted. Understanding of various jurisdical legal processes. Ability to identify potential litigation and non-litigation strategies and determine the best course of action. Experience in mediations, pre-trial conferences and other procedures, negotiations and settlements required to bring the claim to resolution. Analyze relevant policies to determine coverage available. Identify the allegations and assess coverage to determine the extent to which coverage may apply to the claim. Ability to multi-task and adapt to a changing environment. Time management skills Strong Organization skills with attention to detail and accuracy. Excellent verbal and written communication skills as demonstrated by your ability to convey information professionally. Both French and English would be an asset. Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and in accordance to any statutory, regulatory and ethics requirements. Strong understanding of Microsoft Office programs, like Word, Excel and PowerPoint Exceptional customer services skills required Au propos de vous Required: High school diploma and 5 years related claims experience required. CIP completion, or C11, C12, C14, C110 minimum and in progress with minimum courses for licensing. Appropriately licensed and/or certified in all provinces in which claims are being handled or able to obtain the licenses/certification per local requirements. Extensive knowledge of accepted industry standards and practices. Computer experience with related claims and business software. Preferred: Bachelor's degree preferred. Behaviors: Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges. Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses. 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Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview In this role, you’ll manage a book of client accounts and build trusted relationships with the people you work with every day. You’ll support routine and moderately complex accounts, help clients with their risk and capital management needs, and look for ways to grow existing business through added services and cover. This role is a good fit if you enjoy looking after clients, solving problems, and keeping work moving smoothly. You’ll also spend time with senior decision makers and day to day contacts, so clear communication and good judgement will matter every day. How you'll make an impact You’ll be the main point of contact for an assigned group of clients, helping to keep relationships strong and accounts on track. Day to day, you’ll manage a live book of business, respond to client needs, and bring in the right support when a situation needs extra attention. You’ll also work to protect retention and spot chances to add more value through extra services or higher levels of cover. Alongside client work, you may help coordinate administrative and customer service support, and you may support an Account Executive or Broker Producer. Your focus will be on keeping clients informed, making sure important issues are handled quickly, and helping each account move forward in the right way. 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This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you’ll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale. How you'll make an impact As a Senior Financial Analyst your primary focus will be collaborating with Underwriting, Risk Management, and Accounting teams to manage and oversee the financial operations of group captive insurance companies. Responsibilities: Lead in the financial management of group captive insurance companies. Perform financial analysis on behalf of clients, and provide consultation to clients around analytical findings. Establish and develop long term relationships with clients and external service providers such as actuaries, tax advisors, auditors, investment managers, bankers, carriers and TPAs. Prepare and present financial materials for Board of Directors meetings of group captive insurance companies managed by Artex. Manage process improvement projects, and also act as an analytical or procedural expert to represent the team on cross-functional process and project deliverables. Assist in the formation and management of new group captive insurance companies. About You Required: Bachelor's degree and minimum 4 years related experience. Proficiency with software programs, such as excel, and mathematical calculations. Strong PC and Microsoft application skills, including Word and Excel. Basic understanding of insurance concepts. Excellent oral and written communication ability. Preferred: Minimum 3 years relevant experience. Financial accounting or related experience. 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If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)","location_name":"2850 Golf Road","street_address":"2850 West Golf Road","city":"Rolling Meadows","state":"Illinois","country":"United States","country_code":"US","postal_code":"60008","location_type":"ANY","latitude":42.0502952,"longitude":-87.968741,"categories":[{"name":"Client Consulting & Support"}],"tags2":["$70,000 - $136,500"],"tags3":["Fully Remote Worker"],"tags5":["Artex"],"tags6":["313257 GROUP"],"tags7":["Kaitlyn Kruse"],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"Required: Bachelor's degree and minimum 4 years related experience. Proficiency with software programs, such as excel, and mathematical calculations. 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It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Utilise your experience in workers compensation or technical advisory to accelerate your career! Are you an experienced workers compensation professional seeking a transition into a technical advisory role? Be a part of a truly unique and new approach to claims management in a dynamic new start-up business! Professional growth & career development, flexible working, wellbeing programs, insurance, and more! About us Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people. We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. The Opportunity There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. We are innovative and embrace challenges. We are focused on excellence and achieving outcomes this through collaboration. And, we want YOU to be a part of it all! Gallagher Bassett’s service delivery model has been built to support holistic and tailored recovery and return to work (RTW) strategies to deliver superior outcomes. Our model focuses on specialisation and segmentation by injury type and claim duration, enabling alignment of the right skillset to the right role. Our specialists provide a vital role, supporting Case Managers to make great work capacity decisions. Key features of our model also include: Dedicated Hubs of Expertise who provide guidance and support for Case Managers; Opportunities to specialise in a specific Technical and Legislative functions; Centralisation of several Technical and Legislative functions to empower Case Managers to focus on recovery, RTW and service delivery; Variety of new and exciting career pathways across the lifecycle of a claim; Support to focus on high-value tasks through administrative and continuous improvement functions, decision support tools and innovative solutions. Due to the ongoing evolution of our business, we are offering a new Technical Specialist opportunity with a specific focus on work capacity decisions. In our expansion as a start up and disruptor to the current market since 2023, you will help the claim team build and grow their technical expertise, operations and processes. How you'll make an impact Additionally, you will: Advise and provide technical support in the assessment of work capacity decisions; Provide guidance to the team to ensure all work capacity decisions issued are based on the best available evidence; Complete Internal Review requests in line with legislative requirements; Review of relevant case law, to ensure that the best decisions possible are being made, Ensure that all claims are reviewed at key compliance and legislative milestones; Engage with internal and external stakeholders, including case management and legal advisory personnel, legal practitioners, regulatory bodies etc around case management strategy and litigation matters; Coach and mentor case management personnel, and collaborate with our additional Mental Health, Complex Care and Rehabilitation support hubs; Participate in key business projects and initiatives. About you We are looking for enthusiastic, compassionate and customer-centric individuals who have: Significant experience in technical or case management roles within a workers compensation setting, with demonstrated experience/specialisation in the assessment of work capacity; Understand the importance of Work Capacity Decision to promote early return to work; Experience with Work Capacity Decisions on long term claims to ensure compliance with legislative timeframes; A demonstrated ability to coach and develop claims managers; Ability to critically analyse expert reports and provide strategic support to claims teams; Exceptional time management and organisational skills; Excellent attention to detail; Highly developed communication skills, with the ability to engage at all levels of organisation; A strategic mindset and approach to work; A strong sense of team and collaboration; A resilient attitude. What do we offer our people? Attractive remuneration packaging & flexible work arrangements; Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities; Paid Parental Leave scheme; A unique and exciting career – as our Company grows, so do the opportunities for our people; Opportunities for ongoing education and development; Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members. To apply If you want to part of something new and help to change peoples’ lives, then we would love to hear from you today! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.","location_name":"Level 24 Bond St","street_address":"Level 10 - 20 Bond St","city":"Sydney","state":"New South Wales","country":"Australia","country_code":"AU","postal_code":"2000","location_type":"LAT_LNG","latitude":-33.8643879,"longitude":151.208435,"categories":[{"name":"Claims"}],"tags3":["Regularly Scheduled in the Office"],"tags5":["GB - Global"],"tags6":["972210 Overhead - Claims NSW"],"tags7":["Jessica Daniel"],"promotion_value":0,"employment_type":"FULL_TIME","qualifications":"We are looking for enthusiastic, compassionate and customer-centric individuals who have: Significant experience in technical or case management roles within a workers compensation setting, with demonstrated experience/specialisation in the assessment of work capacity; Understand the importance of Work Capacity Decision to promote early return to work; Experience with Work Capacity Decisions on long term claims to ensure compliance with legislative timeframes; A demonstrated ability to coach and develop claims managers; Ability to critically analyse expert reports and provide strategic support to claims teams; Exceptional time management and organisational skills; Excellent attention to detail; Highly developed communication skills, with the ability to engage at all levels of organisation; A strategic mindset and approach to work; A strong sense of team and collaboration; A resilient attitude. What do we offer our people? Attractive remuneration packaging & flexible work arrangements; Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities; Paid Parental Leave scheme; A unique and exciting career – as our Company grows, so do the opportunities for our people; Opportunities for ongoing education and development; Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members. To apply If you want to part of something new and help to change peoples’ lives, then we would love to hear from you today! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. 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Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Gallagher Center of Excellence is seeking to hire a Service Support Director (SSD) for GGB US Select vertical. As the Service Support Director for GGB US Select, you will be responsible for Client Service. Service Support Supervisor plays a crucial role in – Operational responsibility for multiple Regions/Niches/Zones Primary Contact for Client Service Director(s) Expansion and Deployment Management People Management Promoting customer satisfaction Driving continuous improvement initiatives They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service, Onshore travel experience and Insurance certification is a definite plus. How you'll make an impact Responsibilities: Stakeholder Partnership: Act as the primary point of contact for Client Service Directors, providing strategic operational support and fostering strong stakeholder relationships. Portfolio Oversight: Provide strategic oversight for high-value accounts and portfolios within assigned Regions/Niches, ensuring excellence in service delivery, stakeholder management, service utilization, and adherence to SLAs and quality standards. Performance Management: Monitor and analyze regional performance metrics, utilization trends, productivity, quality, and customer outcomes; implement corrective actions and improvement plans as required. Service Expansion & Growth: Lead service expansion, deployment, and adoption initiatives across assigned regions and branches, ensuring successful transition, governance, and realization of business benefits. Business Reviews & Engagement: Conduct regular business and service reviews with regional stakeholders and leadership teams to assess performance, gather feedback, and identify growth opportunities. Operational Excellence: Drive operational excellence through process standardization, continuous improvement, automation opportunities, and implementation of best practices that enhance efficiency, scalability, and customer experience. Governance & Risk Management: Establish and maintain governance frameworks, including SLA management, escalation protocols, risk controls, audit oversight, and compliance standards to ensure consistent service delivery. Workforce & Capacity Planning: Lead workforce planning, capacity management, resource optimization, and workload balancing initiatives to align service delivery capability with business demand and growth objectives. Talent Development: Develop, mentor, and lead a team of 4–5 Service Support Supervisors with an overall span of 50–60 employees, fostering a high-performance culture through employee engagement, recognition, retention, wellbeing, inclusion, accountability, and leadership development. Succession & Capability Building: Drive succession planning, leadership development, and organizational capability-building initiatives to develop future leaders and technical experts. Escalation & Issue Resolution: Lead the resolution of complex client, operational, and service delivery escalations, conducting root cause analysis and implementing sustainable corrective and preventive actions. Strategic Collaboration: Collaborate with business leaders and cross-functional teams to identify and resolve service challenges, support strategic initiatives, and enable transformation. Business Insights & Reporting: Provide operational performance updates, utilization insights, risk assessments, and strategic recommendations through established governance forums and leadership reviews. Compliance & Controls: Ensure all service delivery activities comply with regulatory requirements, organizational policies, governance standards, and industry best practices. Strategic Business Partnership: Partner with Client Service Leaders, Client Service Directors, Branch Leadership, and enterprise stakeholders to influence business strategy, identify emerging opportunities, and align service delivery capabilities with evolving business needs. Success indicator Management: Partner with business leaders to drive business performance and targeted outcomes across the assigned region, including retention, account growth, LOB addition, cross-selling/upselling, capacity optimization, customer satisfaction (C-SAT), and NPS. Knowledge Management: Establish mechanisms to capture, share, and scale best practices, service innovations, and lessons learned across regions, niches, and divisions to drive consistent performance and operational maturity. Audit & Book Review Oversight: Conduct periodic audits and book reviews across the assigned region to assess service quality, compliance, adherence to operating standards, and portfolio health; drive corrective actions, share findings with stakeholders, and monitor closure of identified gaps. About you Qualifications: Minimum Required Degree: Bachelor’s degree Preferred Degree: Bachelor’s degree Certificate(s)/Special Training: Property and Casualty Insurance Certifications Experience: 15+ years of overall experience in the Insurance/BFSI industry, with 8–10 years of Property & Casualty (P&C) insurance experience Minimum of 5-8 years of experience as people manager/operations manager Proven experience in service transition or onboarding Onshore travel experience preferred Exposure to operational management, including service delivery, governance, performance management, and stakeholder engagement Insurance certifications/designation preferred Knowledge, Skills And Ability: Excellent Written and Oral communication skills Excellent Interpersonal skills Proactive, Ownership and Accountability Proven people and performance management skills Proven onsite and virtual transition experience Broad Insurance Knowledge - Excellent knowledge of Insurance lifecycle Good Logical thinking and decision making AINS or other similar Insurance domain designations Flexible to work in Night Shift (US Coverage) – 6pm IST to 6am IST Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. 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