Claims Lodgement Specialist

70868 Requisition #

Do you have a passion for customer service? We are looking for a professional Claims Lodgement Specialist to kick start or continue their pathway within the insurance industry.  


Gallagher is one of the world’s largest insurance brokerage, risk management and consulting firms. With more than 34,000 people working around the globe, we provide customised risk management solutions to help people and businesses move forward with confidence.  We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the 2021 World’s Most Ethical Companies by Ethisphere for the 10th consecutive year as well as being on the Forbes World’s Best Employers list as the only Insurance brokerage.


The purpose of this role is to supports the national claims team. This role will:

  • Servicing our clients and brokers to ensure the smooth process of their claim lodgements
  • Interpreting policy wordings an reviewing individual circumstances
  • Being proactive and ensuring stakeholders are advised of their claims status
  • Reporting and providing claims statistics to key stakeholders when required
  • General administration as required


This is a great opportunity and to be considered, we are seeking:

  • Previous experience working within a customer service delivery role particularly in Insurance or Financial Services advantageous 
  • The ability to build strong relationships
  • Exposure to general insurance or claims processing very desirable
  • An aptitude to solve problems and sound decision making capabilities 
  • Motivation to learn and work as part of a team
  • Excellent communication and customer service skills 


Gallagher offers great benefits and career development opportunities

  • Competitive remuneration and incentive program
  • Salary sacrificed superannuation
  • Gallagher Rewards and discounts at 350+ major retailers 
  • Employee Stock Purchase Plan to invest and share in company's growth potential


We encourage you to apply via our careers website or for further information, please contact our Talent Acquisition team at

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.


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