Regional and Branch Operations
68096 Requisition #

What is the role?
Reporting to the Dubbo Branch Manager, this role will partner with the leadership team to manage branch operations and administration in our Dubbo office, comprised of approximately 12-15 employees.  
You will be responsible for the branch’s operations and drive an efficient and productive office environment. You will also drive growth of insurance business by developing strategies and plans to maximise operational efficiencies. 

You will be responsible and have accountability for all operational metrics which include:

  • Debtor management
  • Branch compliance and quality assurance
  • Driving and influencing client service and engagement standards
  • Client retention – understanding the reasons why we lose clients and how branch operations may help and contribute to retention
  • Complete ownership of the expense budget within the branch
  • Manage leave (annual, personal and long service leave) for branch and ensure leave liability is reduced, where possible
  • Operational initiatives to maximise efficiencies


What are we looking for?

  • To be successful in this role, you will have previous experience in an operational leadership role, ideally gained within a complex commercial sales environment. In addition, you will be/have:
  • Able to demonstrate you have contributed to the growth of a business through strong operational governance and management
  • Able to identify risks and ensure compliance with internal policies and processes
  • Resilient, confident and inquisitive, with the ability to engage, extract, collaborate and influence
  • Financially and commercially savvy with proven administration skills
  • Experience within insurance, banking or financial planning will be highly regarded


Why Gallagher?
Gallagher is one of Australia’s and the world’s largest insurance broking and risk management companies with over 30,000 employees globally.  We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our shared values The Gallagher Way.  We are also proud to be named one of the 2020 World’s Most Ethical Companies by Ethisphere for the 9th consecutive time as well as being on the Forbes World’s Best Employers list as the only insurance brokerage.


What will we offer?
In joining Gallagher, you will have the support of an established team with learning and development available to build your career pathway within our global business. 

Additional benefits:

  • Competitive remuneration and incentive program
  • Flexible working options
  • Salary Income Protection and discounted insurances
  • Salary sacrifice options including additional leave
  • Discounts to major retailers through our Gallagher Rewards scheme
  • The opportunity to enrol in the Employee Stock Purchase Plan to both invest in your future and share in the company's growth potential


How to apply?
We encourage you to apply via our careers website. For further information, please contact Maria Siachico, Talent Acquisition Specialist, +61 2 9424 1734. 

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.